No refunds once a slot is confirmed
We reserve hosts, producers, and the studio the moment you confirm a stream. That prep, rehearsal time, and blocked calendar cannot be reallocated at short notice, so payments are non-refundable after confirmation.
Once a booking is accepted and invoiced, we do not issue refunds. Hosts are reserved, producers align runbooks, and the studio is blocked exclusively for your slot.
If you are unsure about a format, start with a single Pilot Stream on our Pricing page before committing to a sprint or residency.
Rescheduling
- One reschedule permitted with at least 12 hours’ notice.
- New slots are subject to studio availability and host fit.
- Less than 12 hours’ notice is treated as a completed session.
If we need to move a stream
In rare cases (force majeure, safety concerns, or technical outages), we will reschedule at the earliest slot that works for your team with the same host or an approved alternate. If we cannot deliver within a mutually agreed window, a full credit is issued for a future booking.
Need help before you book?
We are happy to clarify scope, timelines, and host availability before you lock a slot. This keeps expectations aligned and avoids surprises later.
support@alinapopova.in