Refund Policy
Thank you for choosing Alina Popova. We sell digital products and access-based content designed for instant delivery. As a result, all sales are final. However, we do consider refunds in a few limited, objective cases outlined below.
Quick Summary
- Digital items: non-refundable once delivered/access is granted.
- Exceptions: duplicate payment, payment processed but no access delivered, or proven technical error on our side.
- Where possible: we first resolve access issues or replace corrupted/incorrect files.
When a Refund May Be Approved
- Duplicate/Accidental Payment: You were charged more than once for the same order.
- Access Not Delivered: Payment succeeded but you did not receive access/download links, and our support could not restore it within a reasonable time (typically 24–48 hours).
- Payment Gateway Error: A confirmed processor error (e.g., gateway glitch) that resulted in a charge without delivery.
- Fraudulent/Unauthorized Transaction: Verified by our team and the payment processor after investigation.
Non-Refundable Situations
- Change of mind or subjective dissatisfaction with content style after delivery.
- Incorrect purchase due to misunderstanding of product details where the item was delivered as described.
- Payment made using promotional pricing/coupons where access was successfully granted.
- Inability to run content due to device limitations or unsupported setups when minimum requirements were met and content is functioning as intended.
Before You Request a Refund
Most issues are quickly resolved by restoring access or replacing files. Please try re-logging, checking spam/junk for our emails, and verifying your payment reference. If the issue persists, contact us and we’ll fix it or advise next steps.
How to Request a Refund
Email us with the subject “Refund Request” and include:
- Order ID / Transaction ID (from the payment receipt).
- Payment Reference (e.g., UTR/Reference No.).
- Date & Amount Paid and the email/phone used at checkout.
- Issue Description with screenshots if available.
Contact: support@alina-popova.com
Processing Time & Method
Once we have all details, investigations typically take 2–5 business days. If approved, refunds are issued to the original payment method. Your bank or payment provider may take an additional 3–7 business days to reflect the amount.
Payment Partners & Verification
We may coordinate with payment gateways/banks to verify transactions. Please keep your payment SMS/email and bank statement entries handy to speed up the process.
Chargebacks & Disputes
If you believe a charge is incorrect, please contact us first. Filing a chargeback without contacting support may delay resolution. We provide full documentation to the payment processor for any dispute.
Documentation We May Request
- Proof of charge (bank/SMS/email receipt).
- Screenshots of access issue or error message.
- Identity verification if fraud is suspected.
Changes to This Policy
We may update this Refund Policy periodically. Please review this page for the latest version.
Contact Us
Questions? We’re here to help at support@alina-popova.com.